Your privacy is our responsibility

1 Scope of Information Collection

When you register and use services on gdb99, we collect certain personal information from you. This information is collected to provide services, verify identity, and meet legal obligations.

1.1 Information You Provide Directly

When you create an account or use our services on the Platform, we may collect the following information:

• Full name and date of birth
• Valid email address and mobile number
• Residential address and national ID number (where applicable)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
• Content of communications with our support team

1.2 Automatically Collected Information

Some technical information is automatically collected while you use the Platform:

• IP address and device identifier information
• Browser type and operating system details
• Browsing activity on the Platform and session duration
• Information collected through cookies and similar tracking technologies
• Login time and date, and a summary of game activity

2 Purpose of Information Use

We use collected information only for specific and legitimate purposes. gdb99 never sells your information to third parties. The main purposes for which we use information are listed below:

• Completing the account creation and identity verification process
• Processing deposit and withdrawal transactions and maintaining financial records
• Providing customer support and responding to inquiries
• Maintaining platform security and preventing fraud
• Meeting responsible gaming obligations
• Complying with legal obligations and regulatory requirements
• Improving service quality and refining the user experience
• Sending notifications related to bonuses and promotional offers where applicable

3 Data Storage and Security

gdb99 applies industry-standard technical and administrative measures to protect your information. We follow the security practices listed below:

3.1 Technical Security

• SSL/TLS encryption is used for all data transmission
• Sensitive information is stored in encrypted form on our servers
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication is available for account access

3.2 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary to meet legal obligations after that. Financial transaction records are retained for the period required by applicable law. Once the retention period ends, information is securely deleted.

4 Sharing Information with Third Parties

We never sell or rent your personal information. However, information may be shared in the limited circumstances below:

4.1 Service Provider Partners

Limited information may be shared with certain trusted third parties to operate our business, such as payment processors (bKash, Nagad, Rocket, Upay, and associated banks), technology service providers, and fraud prevention organizations. These partners are contractually required to follow strict confidentiality rules.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government agencies, or applicable legal requirements. In such situations, we provide only the minimum information necessary.

4.3 Game Providers

Our game provider partners — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — follow their own privacy policies. We share with them only anonymous or limited information necessary to operate the games.

5 Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to improve functionality and refine the user experience.

5.1 Types of Cookies

• Essential cookies: Required to manage login sessions and maintain security — these cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Help monitor Platform usage and improve our services.

5.2 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the Platform to not work properly.

6 Your Rights

As a gdb99 user, you have several important rights regarding your own information:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of any inaccuracies in your information.
• Right to erasure: In certain circumstances you can request deletion of your personal information, though exceptions apply where legal obligations exist.
• Right to restrict processing: In certain circumstances you can request that processing of your information be limited.
• Right to portability: You can request to receive the information you have provided in a commonly readable format.
• Right to object: You can object to your information being used for direct marketing purposes.

To exercise these rights, please contact our support team. We will generally respond to your request within a reasonable time.

7 Privacy of Minors

gdb99 is a platform operated for adults only. Only those aged 21 or above may use this Platform. We do not knowingly collect any information from minors. If we become aware that we hold information about a minor, it will be deleted immediately and the associated account will be closed.

If a parent or legal guardian believes their child under 21 has created an account on this Platform, please contact us.

8 International Transfer of Information

Our servers and infrastructure may be located in various countries, which means your information may be transferred internationally. For any such transfers, we ensure that appropriate safeguards are in place and that information is protected in accordance with applicable law.

In particular, the data centers of our technology partners hold industry-standard security certifications, and we ensure contractual data protection with them.

9 Policy Changes and Updates

gdb99 reserves the right to review and update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notice of the changes will be displayed when you log in to the Platform
• The updated date will be noted on this page

Continuing to use the Platform after changes have been made means you are agreeing to the new policy. We therefore recommend visiting this page regularly.

10 Responsible Gaming and Data Protection

gdb99 places the highest importance on responsible gaming. As part of this commitment, we may analyze data about your gaming activity to identify potentially problematic behavior and provide necessary support.

Information about your account deposits, withdrawals, and gaming patterns is analyzed solely for your protection. To learn more about Self-Exclusion or setting limits, visit our Responsible Gaming page.